Mystery Shopping Services


"Customer Optimization Platform".

Welcome to SHOPMAX, a multi-disciplinary customer experience optimization agency. Our proven solutions support companies in developing exceptional brand experiences along multiple points of interaction.

Knowledge Base

Market Research vs Mystery Shopping
Marketing Research programs generally use fixed techniques to collect information such as: Focus groups , Telephone interviews , Exit interviews  and Tabulation and analysis.
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Mystery Shopping Basics
The mystery shopping process is designed to test company standards and customer service techniques. Shoppers are sent in by SHOPMAX to pose as customers, and initiate service in stores.
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FAQs for Clients

FAQs for Shoppers
Request For Quotation
( RFQ)
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