Welcome to SHOPMAX, a multi-disciplinary customer experience optimization agency. Our proven solutions support companies in developing exceptional brand experiences along multiple points of interaction.
Knowledge Base
Market Research vs Mystery Shopping
Marketing Research programs generally use fixed techniques to collect information such as: Focus groups , Telephone interviews , Exit interviews and Tabulation and analysis. Read More
Mystery Shopping Basics
The mystery shopping process is designed to test company standards and customer service techniques. Shoppers are sent in by SHOPMAX to pose as customers, and initiate service in stores. Read More
